Help FAQs
1. What is the shipping and delivery time?
We ship orders within 1-3 business days after payment confirmation. Delivery times vary depending on the destination:
- Portugal: 2-5 business days
- Europe: 5-10 business days
- Rest of the world: 7-15 business days
2. Can I track my order?
Yes! As soon as your order is shipped, you will receive an email with the tracking number and the link to track the shipment.
3. What payment methods are available?
We accept the following payment methods:
- Credit card (Visa, Mastercard, AMEX)
- PayPal
- MB Way
- ATM
- Apple Pay / Google Pay (if applicable)
4. Can I exchange or return a product?
Yes, we accept exchanges and returns within 14 days of receiving the product. The product must be in perfect condition, with no signs of use, and in its original packaging. To start the process, send an email to teuemail@lojavirtual.com with your order number.
5. Do your products have a warranty?
Yes. All products come with a 2-year warranty, as per EU legislation. If there is any defect or problem, please contact us and we will resolve it quickly.
6. Do you ship internationally?
Yes, we ship to most countries. Shipping costs and times vary by destination. Check details at checkout or contact us.
7. Can I change or cancel my order?
If it has not yet been sent, you can change or cancel your order. Contact us as soon as possible via email at teuemail@lojavirtual.com .